These Terms of Service (“Terms”) govern your access to and use of the Romp CRM hosted software services, websites, and related offerings provided by Romp CRM (“Romp CRM,” “we,” “us,” or “our”) (collectively, the “Service”). By accessing or using the Service, you agree to these Terms. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization.
Important: Sections 8–9 include disclaimers and a limitation of liability. Section 12 describes governing law. Please read these Terms carefully.
1. The Service
Romp CRM provides cloud-based tools for managing customer and job information and related workflows. Features may include integrations with third-party providers (such as SMS or payment processors). We may modify, suspend, or discontinue parts of the Service with reasonable notice where practicable.
2. Accounts and eligibility
You must provide accurate registration information and keep it current. You are responsible for safeguarding credentials and for activity under your account. Notify us promptly of unauthorized use.
3. Account use; no resale; trial integrity
No resale or unauthorized transfer. Your subscription and account credentials are for your internal business use (or, where applicable, use by you as an invited team member authorized by a subscriber). You may not sell, rent, lease, sublicense, or otherwise commercialize access to your account, credentials, or subscription to third parties; transfer your account to another party without our prior written consent; or share credentials in a manner intended to circumvent subscription or access limits.
Free trials. Where we offer a free trial or promotional access, you may obtain only one trial per natural person or legal entity for the Service unless we expressly authorize otherwise in writing. You may not register multiple accounts using different email addresses, identities, or contact information for the purpose of obtaining additional free trials or extending trial benefits. We may suspend or terminate accounts that we reasonably believe circumvent these restrictions.
4. Fees; subscriptions
Paid plans are billed according to the pricing and checkout terms presented at signup or renewal. Taxes may apply. Payments are processed by third-party payment processors; their terms may also apply. Failure to pay may result in suspension or termination of access.
5. Customer content
You retain ownership of content you submit (“Customer Content”). You grant us a worldwide, non-exclusive license to host, process, transmit, display, and otherwise use Customer Content solely as reasonably necessary to provide, secure, and improve the Service and as described in our Privacy Policy.
You represent that you have all rights necessary to submit Customer Content and that it does not violate law or third-party rights.
6. Acceptable use
You agree not to: misuse or disrupt the Service; attempt unauthorized access; interfere with other users; upload malware; send spam or unlawful messages through integrations; scrape or automate access except via documented APIs we permit; or use the Service in violation of applicable law (including telecommunications and privacy laws).
7. Third-party services
The Service may interoperate with third-party products. Those services are governed by their own terms. We are not responsible for third-party services.
8. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.
9. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL ROMP CRM BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS (US$100), IF YOU HAVE NOT HAD PAYMENT OBLIGATIONS TO US.
Some jurisdictions do not allow certain limitations; in those jurisdictions, our liability is limited to the fullest extent permitted by law.
10. Indemnity
You will defend and indemnify Romp CRM against claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from Customer Content, your use of the Service, or your violation of these Terms or applicable law, except to the extent caused by our gross negligence or willful misconduct.
11. Termination
You may stop using the Service at any time. We may suspend or terminate access for violation of these Terms, risk of harm, non-payment, or legal requirement. Provisions that by their nature should survive termination will survive.
12. Governing law; disputes
These Terms are governed by the laws of the State of Vermont, United States, excluding conflict-of-law rules. Exclusive jurisdiction and venue for disputes will be in state or federal courts located in Vermont, except where prohibited by applicable consumer protection law.
13. Changes
We may update these Terms by posting a revised version and updating the effective date. If changes are material, we will provide reasonable notice where required. Continued use after changes become effective constitutes acceptance.
14. Miscellaneous
These Terms constitute the entire agreement regarding the Service and supersede conflicting prior understandings. If any provision is unenforceable, the remainder remains in effect. Failure to enforce a provision is not a waiver.
15. Contact
For questions about these Terms, contact Romp CRM using the support channels described within the Service (including telephone support where listed).