This Privacy Policy describes how Romp CRM (“Romp CRM,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you use our website at rompcrm.com, our hosted software-as-a-service applications made available through Romp CRM or linked domains (collectively, the “Service”), and related communications.
By using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.
1. Information we collect
Account and profile information. We collect information you provide when you register, subscribe, manage settings, or communicate with us — such as name (if provided), email address, telephone number (including numbers used for SMS-related features), payment-related identifiers processed by our payment providers, business or organization names you enter, and similar profile fields.
Content and usage data. We collect content you submit through the Service (for example, customer and job records, notes, messages routed through integrations such as SMS providers, and files or attachments if applicable). We also collect technical and usage data such as IP address, device and browser type, approximate location derived from IP, timestamps, log data, cookies and similar technologies, pages viewed, referring URLs, and diagnostic information.
Third-party sources. We may receive limited information from vendors that support the Service — for example, payment processors regarding subscription status, email delivery providers regarding delivery events, telecommunications providers regarding SMS metadata or delivery status, and authentication or security vendors.
2. How we use information
We use information to:
- Provide, operate, maintain, secure, and improve the Service;
- Create and manage accounts; authenticate users; process subscriptions and billing;
- Deliver transactional and service-related communications (for example, magic-link sign-in, receipts, security notices);
- Provide customer support and respond to inquiries;
- Monitor for fraud, abuse, violations of our Terms of Service, and unauthorized access;
- Comply with legal obligations and enforce our agreements;
- Analyze usage in aggregated or de-identified form to understand reliability and product trends.
3. Legal bases (where applicable)
Where required by law (for example, for visitors in the European Economic Area or United Kingdom), we process personal data based on one or more of the following: performance of a contract with you; our legitimate interests in operating and securing the Service (balanced against your rights); compliance with legal obligations; and consent where we explicitly request it.
4. How we share information
We do not sell your personal information. We may share information:
- Service providers. With vendors who process data on our behalf under contractual obligations — including hosting, databases, email delivery, payment processing, telecommunications/SMS, analytics, logging, and security monitoring.
- Professional advisors. With advisors such as attorneys or accountants under confidentiality obligations.
- Business transfers. In connection with a merger, acquisition, financing, or sale of assets, subject to appropriate safeguards.
- Legal and safety. When we believe disclosure is required by law, regulation, legal process, or governmental request; to protect the rights, property, or safety of Romp CRM, our users, or the public; or to investigate fraud or security issues.
- With your direction. When you integrate third-party products or instruct us to share information.
5. International transfers
We may process and store information in the United States and other countries where we or our service providers operate. Where required, we implement appropriate safeguards for cross-border transfers.
6. Retention
We retain information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the nature of the data and applicable law.
7. Security
We implement reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, or alteration. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
8. Your choices and rights
Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of personal information, or to request portability. You may also have the right to lodge a complaint with a supervisory authority. To exercise rights or ask questions, contact us using the information in Section 11.
9. Children
The Service is not directed to children under 16 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us and we will take appropriate steps to delete it.
10. Changes to this policy
We may update this Privacy Policy from time to time. We will post the revised policy with an updated effective date and, where appropriate, provide additional notice (for example, by email or an in-product notice). Continued use of the Service after changes become effective constitutes acceptance of the revised policy.
11. Contact
For privacy-related requests or questions, contact Romp CRM using the support channels described within the Service (including the telephone support number shown in the application where available).